Double Tree by Hilton São Paulo Itaim
Wat gasten zeggen
First and foremost - The staff was amazing. Samantha at the front desk and Victor at breakfast service further stood out as knowledgeable, nice, fast - in sum, they stopped at nothing to make sure we were well taken care of, every single day of our stay. Both are superstars that truly get the meaning of hospitality. We travel quite a lot and can’t remember another time when we found anyone else like them. The new updated luxury rooms are great for the price. They are well appointed, clean and maintained. Location is perfect.
Rodrigo
december 2023
The place is great and also at a great location. The staff was amazing. My first impressions was a warm welcome from Gabriella who is one of the reception staff. The staff went all the way out to assist me when I had an incident in the city, when I got back to the hotel the staff helped me to get in contact with the local police to report the incident. I was even helped to do my flight check in a night before my early morning flight. Thank you to all the team for the effort in assisting me and made me feel better after a traumatic experience in the city.
Nobuhle
januari 2024
The rooftop pool and the chef at breakfast with fresh crepes/omelette etc was exceptional. Reception team were fabulous
Chris
december 2024
Very clean and I asked for a renovated room which was phenomenal.
Jorge
april 2024
The staff are all excellent and go above and beyond. Without them, this place would not be worth a stay. The location is very good too.
Amaan
juli 2023
very clean, the room was always flawless. one point to improve, the speed, apparently cleaning services are not always available.
Jorge
mei 2023
The staff was really nice and helpful, most of all the girls at the front desk. Always willing to help and keen to find solutions. I really appreciated that even though I don’t speak Portuguese, they made an effort to speak en English and/or Spanish so we could understand each other. The hotel is very well located, I would say that it’s at one of the best zones in São Paulo and the cost is good. Overall it was a great stay.
Fernanda
augustus 2022
The breakfast is great and the staff of front desk are very helpful. The location is good. We don't understand the language and the staff tried their best help us.
Catherine
september 2022
Location location location The staff amazing
Mehdi
november 2023
the property was well located, close to restaurants. The breakfast included in the stay was very good, fresh fruits, ample variety. Very secure building, room key access for security in elevator
Jesse
december 2022
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